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Customer Experiences

We help organizations understand and improve how they serve their customers

Customer Experiences
Customer Experiences

Happier customers begin here.

All great organizations care about improving their customer experience. Organizations – big and small, public, and private - must be ready to respond to changing behaviors, needs and expectations of their customers across all channels.

We facilitate thoughtful, human-focused conversations to help organizations analyze, anticipate, and act on the needs of their customers. Our organizational assessments help us design experiences around what customers want and our service strategies help to optimize their delivery by looking at people, process, and technology.

Customer Experiences

Our methods

To help our clients better understand and serve their customers, XA offers:

Customer Service Delivery Review

Our Customer Service Delivery Review begins with a current state assessment of your customer-facing service delivery to inform the development of Service and Experience Strategies.

Service and Experience Strategy

Our Service and Experience Strategies leverage current-state insights and end-state goals to create uniquely impactful recommendations for your organization.

Customer Persona Development​

Our Customer Persona Development services create representations of your customers based on data and research, deepening your understanding of who your customers are, what they need, and how to best serve them.

Voice-of-the-Customer Program Design​

Our Customer Persona Development services create representations of your customers based on data and research, deepening your understanding of who your customers are, what they need, and how to best serve them.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
Customer Experiences

Customer Journey Mapping

Our Customer Journey Mapping methodology allows you to understand the experiences customers have with your organization across all touchpoints.

CX Assessments

Our CX Assessments examine your organization across six (6) domains to give you measurable areas to maintain or improve.

Voice-of-the-Customer Program Design​

Our Customer Persona Development services create representations of your customers based on data and research, deepening your understanding of who your customers are, what they need, and how to best serve them.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
Customer Experiences

Our methods

To help our clients better understand and serve their customers, XA offers:

Customer Service Delivery Review

Our Customer Service Delivery Review begins with a current state assessment of your customer-facing service delivery to inform the development of Service and Experience Strategies.

Service and Experience Strategy

Our Service and Experience Strategies leverage current-state insights and end-state goals to create uniquely impactful recommendations for your organization.

Customer Persona Development​

Our Customer Persona Development services create representations of your customers based on data and research, deepening your understanding of who your customers are, what they need, and how to best serve them.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
Customer Experiences

Customer Journey Mapping

Our Customer Journey Mapping methodology allows you to understand the experiences customers have with your organization across all touchpoints.

CX Assessments

Our CX Assessments examine your organization across six (6) domains to give you measurable areas to maintain or improve.

Voice-of-the-Customer Program Design​

Our Customer Persona Development services create representations of your customers based on data and research, deepening your understanding of who your customers are, what they need, and how to best serve them.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
Customer Experiences

Our methods

To help our clients better understand and serve their customers, XA offers:

Customer Service Delivery Review

Our Customer Service Delivery Review begins with a current state assessment of your customer-facing service delivery to inform the development of Service and Experience Strategies.

Service and Experience Strategy

Our Service and Experience Strategies leverage current-state insights and end-state goals to create uniquely impactful recommendations for your organization.

Customer Persona Development​

Our Customer Persona Development services create representations of your customers based on data and research, deepening your understanding of who your customers are, what they need, and how to best serve them.

Customer Journey Mapping

Our Customer Journey Mapping methodology allows you to understand the experiences customers have with your organization across all touchpoints.

CX Assessments

Our CX Assessments examine your organization across six (6) domains to give you measurable areas to maintain or improve.

Voice-of-the-Customer Program Design​

Our Customer Persona Development services create representations of your customers based on data and research, deepening your understanding of who your customers are, what they need, and how to best serve them.

Customer Research

Our Customer Segmentation methodology helps you accurately understand the differences and similarities between unique customer groups to study behaviours, uncover needs, and understand values

We create amazing Webflow templates for creative people all around the world and help businesses grow.
case study
A municipal transit organization
READ THE CASE STUDY

A municipal transit organization

The Experience Advisors were engaged to analyze our client’s customer service and experience landscape across four service delivery channels – phone, in-person, email, ambassador network – to improve service operations with actionable, data-driven recommendations.

Read More
25+
years of Experience Design
2,000+
projects for leading brands
20,000+
training sessions
98%
NPS Average
Richard Antosik
// 
VP of Operations & Client Services, B2B Bank

"The team delivered excellent work that will be invaluable as we begin to implement a digital contact center, looking at the people, process and technology requirements. They helped our team define the vision and started us on our journey to execute it – we will be looking for their support moving forward."

Eric Esguerra
// 
VP of Customer Service & Operations, Miele

"The Experience Advisors were instrumental in helping us design Miele University. Once Miele University was designed, the team's expert facilitators came onsite to deliver customized training for our teams that was highly engaging and impactful. This ongoing program is nothing short of a success."

Jasmine Antonio
// 
Director of HR, Caesarstone Canada

"We partnered with The Experience Advisors to help enhance our team’s knowledge and skill set across customer-facing positions. Not only have they been easy to work with regarding defining our learning objectives and tailoring curriculums, but they’ve been adaptable to our ever changing organizational environment. We look forward to continuing our partnership!"

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20 Bay Street – 11th Floor,
Toronto, ON.  M5J 2N8
+19054775544
contact@experienceadvisors.ca
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