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A municipal transit organization

The Experience Advisors were engaged to analyze our client’s customer service and experience landscape across four service delivery channels – phone, in-person, email, ambassador network – to improve service operations with actionable, data-driven recommendations.

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A licensing and regulatory body for medical professionals

The Experience Advisors were engaged by our client to lead the change management and training for an enterprise (CRM) modernization and transformation project.

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An educational television network and media organization

The Experience Advisors first partnered with the network to develop and deploy a series of Employee Focus Groups and after a successful project delivery, were engaged again to create, administer, and analyze results for an Employee Engagement Survey. Since then, our team has developed, and continuously administered a short-form Pulse Survey to track key engagement metrics.

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