A licensing and regulatory body for medical professionals

The client planned to retire 14 legacy systems and replace with a new CRM (MS Dynamics including Finance and Operations) as well as file management system (MS SharePoint), a change that would impact 300 full-time employees, 300 external stakeholders, and over 80,000 physicians.  This digitization and modernization represented a major change in mindset, process workflow, and systems
for employees, stakeholders, and physicians. 

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XA helped the client:

• Map the current-state functional and technical process maps across 16 divisions and 50+
  roles.
• Target-state process maps to scope the change impact.
• Oversee the change management portion of the project plan that included communication,
  sponsorship, evaluation, and risk mitigation over 18-months.

Our team of 12+ resources was able to develop all current state and target state process maps, support with 18-months of change management support across three (3) product releases and develop training for 16 work streams impacting 600 internal and external stakeholders on time for our client.